Shipping policy

Our standard methods of shipping are UPS Ground OR USPS Ground. Standard shipping time can take up to 3-12 business days (most often on the lower end depending of where you are located) once the order leaves our warehouse (Indiana). Our cutoff is 1:00pm PST, Monday-Friday. Orders placed after the cutoff time AND over the weekend will ship the following business day.

We currently do NOT offer Expedited and Express shipping.

We ship orders to the address provided by the customer. Please make sure that you’re using your correct shipping address. Address changes cannot be made after your order has been placed. Please double-check that your ship-to address is correct. Thank you!

Once UPS or USPS picks up the package from our warehouse, the courier is responsible for delivering it. Loss, damage, or theft is out of our control and the responsibility of the shipping company and/or recipient. Thanks for your understanding.

Please refer to the tracking number provided in the shipping confirmation email for details about your shipment and proof of delivery. If your package has been lost or stolen you can file a claim with UPS here or USPS here.

By providing your email address and/or cell phone number you hereby authorize Dad Grass to send shipping confirmation and updates, and customer services inquiries about your order.

Please note packages are not shipped on weekends or holidays. Orders placed between 12/25-12/31 may experience delays.