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Subscriptions FAQs

Everything you wanted to know about Dad Grass Subscriptions (but were too afraid to ask).

The Joys of A Dad Grass Subscription

“Another subscription,” you ask? Yes! But this one’s got joints!

Listen, we know that commitment can be hard - so we made Dad Grass Subscriptions a no brainer. Our money-saving, easy-scheduling, cancel-anytime program is the stuff that CBDreams are made of. Dad Grass Subscriptions are the best (and cheapest) way to perfect your grass-based lifestyle. And it’s as easy as 1,2,3...4.

Have questions? We love your inquisitive mind. Read through our FAQ and have all your fears and anxieties soothed (or is that just the Dad Grass kicking in?)

Why should I subscribe?

Aside from becoming a member of a very cool (but inclusive) club, there are a million reasons you should try out Dad Grass Subscriptions. Here are the top four:

Save Money: You’ll save green when you subscribe to grass, it’s really that simple. No matter your delivery schedule or preferred products, you’ll always be saving your hard-earned bucks when you sign up for recurring shipments of Dad Grass.

Never Run Out: Trust us, we’ve been there. When you’re so ready to sit back, light up and chill out - and you realize your stash is nothing but scraps. With Dad Grass Subscriptions, you can forget about us while always having a joint nearby.

Set Your Schedule: Whether you’re a weekend warrior or a daily toker, there’s a subscription option that will fit your routine. Decide between deliveries every 7, 14 or 28 days. Plus, you can change the frequency, skip a delivery and even add more to each order--whenever you feel like it.

Cancel Anytime: You can cancel your Dad Grass Subscription any time, for any reason, free of charge. While we’ll be sad to see you go, we know that if you love something you have to set it free. Just remember we’ll always be around if you want to fly back to the nest.

How do I subscribe?

It’s as easy as rolling a joint (or toking a pre roll, anyway). Decide which product(s) you’d like to add to your monthly (or weekly) ritual and decide on how often you’d like them shipped to you: every 7, 14 or 28 days. Then all you have to do is add your stash to your cart and head to check out. There, we’ll grab your billing and shipping info and we’ll handle the rest.

Now, sit back and relax and leave the rest to us. Your order will arrive right on time, every time, based on your schedule.

Can I use a Dad Grass promotion code on my subscription?

Well…. yes and no. Promotions don’t apply to existing subscription products (because you’re already benefiting from an oh-so-groovy discount when you subscribe), but if Dad Grass has a particularly sweet deal circulating that you want to get in on, you can add one-time products to your cart that will be discounted at check-out. The promotion will only apply to those one-time items.

Managing My Account & Subscription

Can I make changes to my subscription?

Timing isn’t working for you? Want to change the frequency of your deliveries? No worries! Head to the Dad Grass Subscriptions Portal to update your schedule, quantities, address and other settings.

How do I reset my password?

You can reset your password by heading to the account login page here. Then, select "Forgot Password," enter your email address, and a reset link will arrive in your inbox within the next few minutes. Please note, this email may be in your spam or promotions folder, and this link expires 24 hours after it's sent.

How do I update my shipping address?

To change your address, sign into your account here. Click “Manage Subscriptions” on the left.  Then click “Shipping Addresses” on the top bar. From here, you can click “Edit” to update your shipping address. Be sure to click "Save," so that your changes are locked in!

I forgot to update my address before my order shipped. What should I do?

Don’t worry, we can still get your Dad Grass products to you. Please reach out to us at orders@dadgrass.com with your new address and we'll get you sorted out.

How can I change my account email address?

To change your account email address, you can reach out to us at orders@dadgrass.com. Please include your old email address, as well as the new email address you'd like to use. Once we have this information, we'll be happy to make the switch for you!

How do I change the frequency of my deliveries?

If you want to get your orders more (or less) often, go to the “Subscriptions” section in the Dad Grass Subscriptions Portal. Click on “Order Frequency” and use the quantity dropdown to select your new frequency. There’s nothing wrong with getting Dad Grass in the mail every seven days!

Can I cancel my order that’s processing or in transit?

If your order has been processed through our warehouse, we are not able to cancel or reroute your order. We apologize for any inconvenience! That said, if you've placed an order within the last few hours, we may be able to help! Reach out to our team at orders@dadgrass.com as soon as possible, and we'll see what we can do for you.

Editing My Subscription

How do I make changes to my subscription?

To make any changes to your subscription, sign into your account here and click “Manage Subscriptions” on the left menu. This will get you into the Dad Grass Subscriptions Portal. If you don't already have a Dad Grass Customer Account, you'll be asked to sign up for one when you get to the login page. Don't stress though. It's pretty easy. Just create a username and password and submit. Then go back to your email inbox and finalize the account activation.

I'm taking a toke break. Can I put my subscription on hold?

You can always push back the date of your next renewal or skip your next order. You can also request for your next delivery to come sooner! With our calendar feature, you can manually select your next renewal date for your subscription up to three months in the future. All of these changes can be made in your Dad Grass Subscriptions Portal. To change the date for your subscription delivery, click “Subscriptions” at the top. From here, you can use the calendar to select your next renewal date, and click "Update". As always, you'll receive a reminder email 2 days before each renewal date, so you'll always have a chance to pause or modify your next order as needed!

How do I change how many items are in my subscription?

To modify the number of a given product in your subscription, go to the “Subscriptions” section in the Dad Grass Subscriptions Portal. Click on “Quantity” and use the quantity dropdown to select the number you’d like and click "Update".

How do I change the frequency of my deliveries?

If you want to get your orders more (or less) often, go to the “Subscriptions” section in the Dad Grass Subscriptions Portal. Click on “Order Frequency” and use the quantity dropdown to select your new frequency. There’s nothing wrong with getting Dad Grass in the mail every seven days!

Cancelling My Subscription

Can I cancel my subscription anytime?

Yep!

Will I be charged for canceling my subscription?

Nope! You can cancel your subscription free of charge. Be sure to cancel before 11:59 PM on the day before your next renewal date to avoid being charged for your upcoming order.

How do I cancel my Dad Grass subscription?

To cancel your subscription, go to the “Subscriptions” section in the Dad Grass Subscriptions Portal. At the bottom, click the “Cancel Subscription” link

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